DELIVERY POLICY

 

Last updated: 12/08/2026

 

1. Delivery area

 

We currently deliver to eligible addresses in England, Scotland, Wales and Northern Ireland.

 

We do not currently deliver to Jersey, Guernsey or the Isle of Man. We do not offer international delivery or click and collect.

 

Some remote postcodes, islands, Scottish Highlands locations and Northern Ireland addresses may have longer delivery times, limited courier services or additional charges. Any additional charge will be shown before payment.

 

2. Processing time

 

We normally process standard orders within 1 to 2 working days. Working days are Monday to Friday, excluding UK bank holidays.

 

Processing times may be longer during launches, sales, peak seasons, stock checks or events outside our reasonable control. We will provide an update where reasonably possible.

 

3. Standard delivery

 

Standard delivery costs £3.99 unless a promotion states otherwise.

 

Standard courier delivery normally takes 3 to 5 working days after dispatch. This is an estimate rather than a guaranteed delivery date.

 

The overall estimated time from ordering is therefore usually the processing period plus the courier delivery period.

 

4. Express delivery

 

Express delivery costs £8.99 where available.

 

Orders placed before 3:00 pm on a working day may qualify for next-working-day delivery, subject to stock availability, successful payment and fraud checks, courier collection, postcode eligibility and events outside our reasonable control.

 

Orders placed after the cut-off, at weekends or on bank holidays will normally be treated as placed on the next working day.

 

Express delivery may be unavailable for Northern Ireland, Highlands, islands and remote postcodes. Availability will be shown at checkout.

 

5. Free delivery promotions

 

Free delivery may be offered from time to time. The qualifying spend, dates, delivery method, exclusions and any code requirements will be shown with the promotion.

 

6. Dispatch and tracking

 

We will send a dispatch-confirmation email when an order is handed to the courier. Tracking information may be provided by us or directly by the courier.

 

An order may arrive in more than one parcel. You will not be charged extra delivery solely because we choose to split an order.

 

7. Delivery address and changes

 

You are responsible for providing a complete and accurate delivery address, including the correct postcode and any building or access details.

 

Contact us promptly if you notice an error. We will try to update the address but cannot guarantee changes once processing or dispatch has begun.

 

We are not responsible for delay or loss caused solely by an incorrect or incomplete address supplied by you, although we will assist with reasonable courier investigations.

 

8. Safe places and neighbours

 

Safe-place, neighbour and delivery-preference options depend on the courier used.

 

Where a courier offers such options, follow the courier’s instructions carefully. We will not automatically treat a location selected only by the courier as a location specifically authorised by you.

 

Responsibility and any claim will be assessed according to the circumstances, your instructions, the courier evidence and applicable law.

 

9. Missed, refused or uncollected delivery

 

If delivery is missed, follow the courier’s instructions to rearrange delivery or collect the parcel.

 

Where a parcel is returned because it was refused, not collected, not rearranged or addressed incorrectly, we may cancel the order and deduct reasonable redelivery or return-to-sender costs where legally permitted.

 

A new order may be required if you still want the products.

 

10. Delayed parcels

 

Courier tracking can sometimes update late. If an order has not arrived by the estimated date, check the tracking information and contact us at [CUSTOMER SERVICE EMAIL].

 

We may ask you to allow the courier’s reasonable investigation period. This does not remove any right to cancel or receive a refund where the delivery delay gives you that right.

 

11. Lost or damaged parcels

 

We remain responsible for the order until it is delivered to you or to a person or location you specifically authorised, subject to applicable law.

 

If tracking shows delivered but you cannot locate the parcel, please check:

 

·   other members of the household;

·   any authorised neighbour;

·   any safe place you selected; and

·   the courier’s photograph or delivery note.

 

Contact us promptly if the parcel remains missing. We will investigate with the courier before deciding the appropriate refund or replacement.

 

Please report visible parcel damage, missing items or incorrect goods within 24 hours where possible. This helps our courier claim but does not remove statutory rights.

 

12. Pre-orders and backorders

 

Where a product is sold as a pre-order or backorder, the product page will provide an estimated dispatch date or window. Other products in the same order may be held or dispatched separately depending on the information shown at checkout.

 

13. Events outside our reasonable control

 

Delivery may be affected by severe weather, strikes, transport disruption, supplier issues, cyber incidents, government restrictions or other events outside our reasonable control.

 

We will take reasonable steps to minimise disruption and provide revised information. Your statutory rights are unaffected.

 

14. Contact

 

For delivery questions, contact [CUSTOMER SERVICE EMAIL] and include your order number.